Welcome to Opulix Service! We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines our procedures for returning or exchanging items purchased from our website.

Returns and Exchanges:

  • You can return or exchange most items within 30 days of delivery for a full refund or exchange.
  • Items must be returned in their original packaging, with all accessories and documentation included.
  • Items must be unused and in saleable condition. We reserve the right to refuse a refund or exchange for items that show signs of use, misuse, or damage.
  • Certain items are non-returnable due to hygiene or compatibility reasons. These items will be clearly marked on the product page.

To initiate a return or exchange:

  1. Contact us through our website.
  2. We will send you a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  3. Pack the item securely in its original packaging and include the RMA number in the package.
  4. Ship the item back to us using a traceable shipping method.

Shipping costs:

  • You are responsible for the cost of returning the item unless it is defective or incorrect.
  • We will cover the cost of shipping replacement items.

Refunds:

  • We will process your refund within 5 business days of receiving the returned item.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that it may take additional time for your bank or credit card issuer to process the refund and post it to your account.

Exceptions:

  • We cannot accept returns or exchanges for opened software or digital downloadable products.
  • Items purchased during a sale or promotional event may have special return or exchange restrictions. These restrictions will be clearly marked on the product page.

Warranty:

All products sold by Opulix Service are covered by the manufacturer’s warranty. Please refer to the product documentation for details on the warranty terms and conditions.

We are committed to your satisfaction. If you have any questions about our Refund and Returns Policy, please feel free to contact us.

Additional Information:

  • This Refund and Returns Policy is subject to change without notice. Please check this page regularly for updates.
  • This Refund and Returns Policy is governed by the laws of United States Of America.

By using our website, you agree to the terms of this Refund and Returns Policy.